Frequently Asked Questions
Everything you need to know about brewing the perfect cup at home.
How long does shipping take for espresso machines?
Most espresso machines and grinders are bench-tested by our technicians and ship within 2-3 business days via UPS Ground.
What is your return policy for coffee equipment?
We offer a 30-day return period for most equipment. Items must be in like-new condition with all original packaging to qualify for a full refund.
Do you offer warranty support on high-end machines?
Yes, we provide a comprehensive warranty on all new machines, often extending beyond the manufacturer's terms to ensure your setup runs smoothly.
Can I get help choosing the right grinder for my setup?
Absolutely. Our coffee experts are available via chat or phone to help you match a grinder to your specific espresso machine and brewing style.
Do you offer financing options?
We partner with Affirm to provide flexible monthly payment plans, allowing you to invest in a premium home cafe setup over time.
What should I do if my machine arrives damaged?
Please inspect your shipment immediately upon arrival. If there is any damage, contact our support team within 48 hours so we can file a claim and send a replacement.