Returns & Exchanges

We want you to love your home espresso setup, which is why we offer a 30-day return window for most products to ensure they meet your brewing standards. Items must be returned in their original packaging and like-new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or use our online portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Clean and Pack

  Thoroughly clean and drain all water from your machine, then securely pack the item in its original double-walled boxes with all included accessories.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at the designated carrier location; we recommend keeping your tracking information for reference.

• 4.
  Inspection and Refund

  Once our technicians inspect the equipment to confirm its condition, we will process your refund to your original payment method, minus any applicable shipping fees.